The recent oil spill off the coast of Singapore is a stark reminder of the unexpected challenges businesses can face. On June 14th, an unthinkable incident saw the collision of two vessels near the Pasir Panjang Terminal, leading to approximately 400 tonnes of low-sulphur fuel spilling into the sea. This disaster affected the beaches of Sentosa, East Coast Park, and the shores of the Labrador Nature Reserve, among others. The effort to manage the aftereffects of such an ecological setback involves coordination, quick decision-making, and robust management systems—qualities that should be inherent in effective business software, like CRM systems.