In the same way that a marathon tests the endurance, strategy, and adaptability of a runner, the commercial landscape of Hong Kong tests its businesses. Those that embrace robust Customer Relationship Management (CRM) systems demonstrate a resilience akin to marathon runners, conditioning their customer relationships over time to generate loyalty and sustained growth. In the ever-competitive and fast-paced Hong Kong market, this is not just an advantage; it’s a vital strategy in an extensive race for market leadership.