Digital Transformation & AI Revolution for POS Retailing Industry

In the competitive retail landscape, significant marketing budgets are poured into brand building and prospecting. However, the ultimate success can be undermined by an underperforming salesperson. LAIDFU, a cutting-edge user-configurable AI Assistant, empowers retail management to identify the weakest links in their teams effortlessly. By leveraging AI technology, managers can replace underperforming staff with competent ones, minimizing lost deals due to manageable human factors and ensuring a more effective sales process.

For retailers, customer service is key to retaining loyal customers and driving repeat business. LAIDFU, developed by Multiable, serves as a powerful AI Copilot to monitor customer service interactions. This tool enhances compliance and responsiveness while significantly reducing the labor costs associated with traditional CRM systems. For retail chains, LAIDFU can automatically analyze customer feedback, track service levels across various locations, and provide insights that help managers improve service quality without requiring extensive data input or AI expertise.

After-sales service often presents an untapped opportunity for retail businesses looking to increase their recurring income. Many retailers report that their after-sales staff are hesitant or unable to spot upsell opportunities. Powered by the user-configurable Copilot LAIDFU, retailers can proactively identify these upsell opportunities. For instance, if a customer buys a new laptop, the AI Assistant can intelligently assign a capable staff member to recommend compatible accessories, ensuring a seamless continuation of the buying experience, all under the watchful eye of management.

In retail, the best crisis management strategy is to prevent crises before they arise. LAIDFU excels in this area by monitoring customer interactions, sales data, and market trends without requiring any human supervision or additional data input. For example, if sales begin to decline at a specific location or if customer feedback indicates dissatisfaction, LAIDFU immediately alerts management to potential crisis scenarios. This proactive approach allows retailers to address issues swiftly, helping to maintain customer satisfaction and loyalty.
With LAIDFU, retailers can leverage a sophisticated AI Copilot that is not only powerful but also easy to configure, making its implementation cost-effective. No need to be an AI or IT expert; LAIDFU paves the way for successful integration into existing retail operations, allowing managers to focus on what matters most: driving sales and enhancing customer experiences.

M18 POS module provides a well-integrated solution for enterprises to conduct online to offline business operation from different POS/ retailing locations:

• Online Mall,
• Online Store,
• Wholesale,
• Retail,
• Import,
• Trade,
• Export,
• Outsource, etc.

With the robust M18 POS module, enterprise can manage numerous clients in one single system, such as client from e-commerce platforms, wholesale, retail store, etc. It saves many manual efforts and increases your operational efficiencies effectively.

Multiable has added a membership system to our feature-rich M18 POS module which includes below features highlight in order to keep clients engaged:

• Online Member Registration,
• Redemption Management,
• Membership Price Management,
• Primary and Supplementary Membership Management,
• Birthday Reminder,
• Promotion Reminder, etc.

M18 POS module provides various ready-to-use promotion settings for enterprise manage their group business with minimum or no customisation fee. For example,

• Promotions for a Particular Store,
• Promotions for a Particular Region,
• Promotions for a Particular Member,
• Promotions for a Particular Product Line/Series, etc.

In addition, since M18 POS module designed for POS/ Retailing Industry, it supports different format of discount in order to fulfil all kind of retailers, such as:

• Discount Promotion,
• Freebee Promotion,
• Bundle Promotion,
• A+B Combination Promotion,
• Membership Promotion,
• Add $X to get Y Free Promotion,
• Seasonal Promotion,
• Co-branded Promotion, etc.

Therefore, M18 POS module provides a scalable solution for different sales model to perform higher flexibility and optimise your return:

• Subscription Business Model,
• Points Based Loyalty Program,
• Preferential Recharge Card,
• Coupon,
• Cash Voucher, etc.

With powerful M18 ERP intelligent generating tools, different documents/reports can be generated, emailed and attached automatically in real-time basis, for example:

• Retail Pricing Report,
• Vacancy of Warehouse Report,
• Client Consumption Report,
• Retail Data Analysis per Store,
• Retail Data Analysis per E-commerce Platform,
• Sales Analysis per Product,
• Sales Analysis per Region,
• Export Analysis,
• Wholesale Analysis, etc.

M18 ERP even optimises the operation process to allow enterprise to manage product status, SKU, membership, orders, warehouse status, distribution status, and logistics tracking, etc. It assists enterprise to predict and analyse its own business objectives and targets to achieve sustainable improvement. The efficiency of generating report increases the analytics power of enterprise which assists omni-channel marketing strategies to be implemented and achieves innovative breakthrough!

Highly configurable M18 POS module has flexible backend settings to satisfy the global marketing strategies, for example:

• Multi-language
  • English,
  • Traditional Chinese,
  • Simplified Chinese, etc.
• Multi-currency
  • SGD,
  • USD,
  • HKD,
  • RMB,
  • JPY, etc.
• Multiple taxation system
  • VAT,
  • GST,
  • Customs, etc.
• Multiple exchange rate calculation

M18 ERP work with POS module to provide integrated and comprehensive solution for enterprises and conduct omni-channel growth, such as:

• E-commerce,
• Membership Management,
• Client Management,
• Promotion,
• Sales Order Processing,
• Stock Control,
• Logistics Management,
• Delivery Management,
• Finance, etc.

M18 POS module seamlessly collaborates with other ERP modules by reducing duplication work and enhancing data accuracy. By updating data instantly to accomplish online to offline win-win situation, such integrated business software can optimise operation process to the utmost extent!