Digital Transformation & AI Revolution for Machinery Industry

In the machinery sector, where precision and efficiency are key, businesses often invest significantly in marketing to promote brand visibility and secure leads. However, improper sales strategies can lead to wasted resources, especially when underperforming sales personnel are part of the equation. This is where **LAIDFU** comes into play, a user-configurable AI Copilot developed by Multiable. It assists management in identifying the weakest links within sales teams, enabling organizations to replace underperformers swiftly. By leveraging LAIDFU, machinery companies can enhance their prospect allocation strategies, minimizing revenue losses due to controllable human factors.

Delivering exceptional customer service is critical in the machinery industry, where clients rely on timely support and effective problem resolution. LAIDFU serves as an efficient solution for monitoring customer service interactions with minimal human oversight. This AI Copilot significantly improves compliance and responsiveness, ensuring that machinery firms can address client needs promptly. Additionally, by reducing labor costs related to traditional CRM data entry, LAIDFU allows businesses to allocate resources more effectively, leading to improved service levels and enhanced client satisfaction.

Many machinery companies struggle with their after-sales staff recognizing and acting on upsell opportunities. With LAIDFU’s powerful AI capabilities, these opportunities can be identified proactively. For instance, when a client purchases a new CNC machine, LAIDFU can suggest additional services such as training or maintenance packages tailored to the customer’s needs, ensuring follow-ups are assigned to capable staff. This not only increases recurring income streams but also deepens customer relationships, enhancing overall satisfaction and loyalty within the machinery sector.

Effective crisis management is essential in the machinery industry, where supply chain disruptions or operational failures can have significant ramifications. LAIDFU’s capability to monitor customer relationships closely allows it to detect potential crises early, providing management with timely alerts without requiring additional data input or human supervision. For instance, if a notable client begins to express concerns about machine performance, LAIDFU can flag this issue immediately, allowing management to address it proactively and maintain strong client relationships.
By adopting **LAIDFU**, the user-configurable AI Assistant designed for ease of use, machinery companies can integrate advanced AI capabilities into their operations without the need for extensive AI or IT expertise. This not only lowers implementation costs but also brings comprehensive improvements across sales, customer service, and crisis management, ultimately leading to enhanced operational success in a competitive industry landscape.

To provide a professional and exhaustive solution for machinery industry, M18 ERP must tackle the complicated and sophisticated product feature, for example complex product structure, numerous components and materials, etc. This is how unlimited level of BOM can show its power. The unlimited level of BOM feature has even been recognised for its uniqueness and robust architecture. By seamlessly integration with PDM/PLM, enterprise reviews product/ material/ component/ BOM clearly with real-time basis. Such inclusive database included the visual data, i.e. image of the object, reduces the duplicated data input and increases data accuracy.

Being a comprehensive platform with different features, M18 ERP empowers user-defined attributes for product/ material/ component/ BOM. With the attribute keyword, enterprise searches similar/ identical record within the enormous database and accesses the required data speedy and correctly. With the user-friendly copy and save as feature, enterprise create data record/order in an efficiency and optimised way. By providing such powerful search engine, M18 ERP assists enterprise to accomplish and exceed the operational targets and visionary goals, estimate predictions, and make better decisions.

Feature-rich M18 ERP’s instant cost estimation based on user-defined product structure which assists enterprise in handling budgeting management and improving the efficiency. With the intelligent M18 ERP cost calculation module, actual cost can be calculated automatically for each order/ machine, for example:

• Cost for the Raw Materials,
• Labour Cost,
• Outsourced Processing Cost,
• Power Cost, e.g. Water, Electricity,
• Equipment Depreciation, etc.

By the precise data calculated by M18 ERP, enterprise can improve its productivity by establish cost analysis, cost control and improvement policies.

By automatically generating route cards/ job cards and monitoring every step of the manufacturing process, M18 ERP production module keep work moving forward without delay by orchestrating:

• The Schedule of Dispatch,
• The Wage Payment Method (whether it should be Piece Rate Pay or Time-based Pay),
• The Details of Timesheet,
• The Quality of the Product/ Component,
• The Time to Stock In,
• The Working Schedule of Workers, etc.

Robust M18 ERP production module generates structured and precise production scheduling based on processing time and accurate deadlines for each machines/ work centre/ working progress/ shift. Collaborated with the workload data, the production schedule is generated automatically in order to increase the efficiency in scheduling and avoid overscheduling due to employee theft and administrative losses. In addition with automatic reminder function, enterprise will be acknowledged once there is abnormal situation on the production progress. Then, enterprise can solve the abnormality immediately and reduce the time wasted in discovering problem manually.

The depth of functionality and agility are well-demonstrated in M18 ERP material planning features. It works with BOM to monitor manufacturing process in order to reduce material waste, improve quality and efficiency. M18 ERP automatically calculates the required materials for each order/ machine based on the required material needed for each machine in order to produce the product and the changed amount of materials during the entire production process. Besides, M18 ERP performs full dimension of production monitoring, including calculation of the required materials to outsource material production and pick up amount of subcontractor, etc.