Digital Transformation & AI Revolution for Import and Export Trading Industry

In the import and export industry, marketing budgets can be significant, often translating into high costs for brand building and prospect generation. However, all these efforts can be undermined by an underperforming salesperson. Enter LAIDFU, a user-configurable AI Assistant developed by Multiable. Unlike other AI solutions, LAIDFU doesn’t require users to be AI or IT experts, resulting in a low implementation cost. By identifying the weakest links in your sales team, LAIDFU helps management make informed decisions, enabling them to replace underperforming personnel with competent alternatives. This proactive approach minimizes lost deals attributed to controllable human factors, boosting overall profitability.

In the competitive realm of import and export, delivering impeccable customer service is crucial. LAIDFU serves as a powerful Copilot that enhances customer service monitoring with minimal human supervision. For instance, a company dealing with international shipments can configure LAIDFU to analyze customer interactions and detect compliance issues, leading to increased responsiveness. The labor costs associated with traditional customer relationship management (CRM) systems are significantly reduced as LAIDFU efficiently handles data input. This means teams can focus more on delivering outstanding service rather than getting bogged down in administrative tasks.

Many companies within the import and export sector often face challenges with their after-sales staff, who may lack the motivation or ability to identify upsell opportunities. This is where LAIDFU shines. This user-friendly AI Copilot actively identifies potential upsell opportunities, assigning skilled staff to follow up, all while under management’s oversight. For example, if a company specializes in importing machinery, LAIDFU could detect when clients require maintenance supplies or complementary services, ensuring that your business capitalizes on every potential income stream.

• Placing Order → Arranging Shipment → Issuing Invoice → Issuing Receipt,
• Placing Order → Purchasing → Stock in → Arranging Shipment,
• Arranging Shipment → Issuing Invoice → Issuing Packing List,
• Issuing Quotation → Placing Order → Issuing Invoice → Issuing Packing List, etc.

• Multi-language
  • English,
  • Traditional Chinese,
  • Simplified Chinese, etc.
• Multi-currency
  • SGD,
  • USD,
  • HKD,
  • RMB,
  • JPY, etc.

Multiple business operation processes can be co-existed within the powerful M18 ERP and user can define the processes without any programming knowledge with minimum or no customisation fee, such as:

• Placing Order → Arranging Shipment → Issuing Invoice → Issuing Receipt,
• Placing Order → Purchasing → Stock in → Arranging Shipment,
• Arranging Shipment → Issuing Invoice → Issuing Packing List,
• Issuing Quotation → Placing Order → Issuing Invoice → Issuing Packing List, etc.

Besides, rigorous control of risk management is also established by user-defined customising unique operation flow for:

• Different Departments,
• Different Product Lines,
• Different Clients,
• Different Orders,
• Different Regions,
• Different Countries,
• Different Credit Limits, etc.

With the powerful M18 ERP intelligent generating tools, different documents/reports can be generated, emailed and attached automatically in real-time basis, for example:

• • Purchase Contract with Chinese and English,
  • Sales Contract with Chinese and English,
  • Invoice with Chinese and English,
  • Packing List with Chinese and English, etc.

M18 ERP even optimises the operation process by reducing the workload on printing, faxing, importing and exporting documents. The efficiency of communication between different parties is definitely improved and the troublesome on translating documents are minimised. It does not only facilities internal communication but also enhance communication process with clients, suppliers, and other stakeholders. The efficiency of generating report increases the analytics power of enterprise which assists omni-channel marketing strategies to be implemented and achieves innovative breakthrough!

Highly configurable M18 ERP has flexible pricing settings, for example pricing can be set up based on:

• Step-wise Cost/ Stair-step Cost,
• Fluctuated Procurement Cost,
• Client Type,
• Product Series,
• Skimming Pricing Strategy,
• Penetration Pricing Strategy,
• Bundle Pricing Strategy,
• Promotion Campaign, etc.

By collaborating with different discounting method, e.g. discount for single product or discount per invoice, etc., M18 ERP provides a scalable and comprehensive platform full of agility for enterprise to define their unique pricing strategy and stay competitive in the industry.

M18 ERP shortens the time for inventory turnover and increases the cash flow as a result of monitoring the stock level in real-time basis. Benefit from real-time synchronisation of the below data, enterprise streamlines and automates all of their business process and operation:

• Stock Level in Different Warehouses,
• Status on the Delivery,
• Status on the Procurement,
• Vacancy of the Warehouse,
• In Stock Length of Time Analysis on Particular Product,
• High Stock Level Warning,
• Safety Stock Reminder, etc.

M18 ERP supports the management with solid data to conduct an in-depth analysis to make smart decisions and visionary objectives in order to achieve a better group management, for instance analysis on:

• Purchase Data of Client,
• Procurement Data,
• Sales Data of Product,
• Sales Data in different Regions,
• Stock Level Data,
• In Stock Length of Time Data on Particular Product,
• Gross Profit Analysis per Order,
• Gross Profit Analysis per Client,
• Gross Profit Analysis per Region,
• Gross Profit Analysis per Salesperson,
• Gross Profit Analysis per Department, etc.

M18 ERP provides a well-integrated solution for enterprises to conduct online to offline business operation from:

• Online Mall,
• Online Store,
• Wholesale,
• Retail,
• Import,
• Trade,
• Export,
• Outsource, etc.